Privacy policy
Effective 22 September 2026
Ryujin Labs respects your privacy. This policy explains how we collect, hold, use and disclose personal information when you use our website, attend our events, join our community, apply to work or co-found with us, or use our member services.
We handle personal information in accordance with this policy and, where applicable, the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are
Ryujin Labs is an Australian company-building and community platform based in Canberra.
Privacy enquiries can be sent to hello@ryujinlabs.org or by post to Ryujin Labs, Level 3, 4 Mort Street, Canberra ACT 2601, Australia.
Information we collect
The information we collect depends on how you interact with us. It may include:
- your name, email address, telephone number, city and contact details;
- professional information, such as your organisation, role, skills, experience, LinkedIn profile, website, résumé or application materials;
- information about an idea, company, project, opportunity or area of interest that you choose to share;
- member profile, account, onboarding, learning, event and participation information;
- event registrations, attendance and related communications;
- newsletter preferences and communication history;
- messages, enquiries, feedback and other information you send to us; and
- technical information such as IP address, browser and device type, pages requested, referral information, security events and approximate usage data.
Please do not provide sensitive information unless it is reasonably necessary for your interaction with us and you are comfortable doing so.
How we collect information
We generally collect personal information directly from you when you:
- complete a contact, community, co-founder, team or partnership form;
- create or use a member account;
- register for or attend an event;
- subscribe to communications;
- communicate with us by email, telephone, social media or in person; or
- otherwise participate in a Ryujin Labs program or activity.
We may also receive information from event and service providers, professional networks, referrals, publicly available sources, or an organisation you represent. Our website and hosting providers may automatically collect limited technical information needed to deliver and secure the website.
Why we collect and use information
We may collect, hold and use personal information to:
- respond to enquiries and manage our relationship with you;
- assess co-founder, team, talent, partnership or other applications;
- operate the Ryujin Labs community and member services;
- organise events, manage attendance and communicate event information;
- deliver learning, company-building and community programs;
- send news or event updates where you have requested them, and manage unsubscribe requests;
- improve our website, services, programs and communications;
- maintain security, prevent misuse and troubleshoot problems;
- meet legal, regulatory, insurance and record-keeping obligations; and
- protect our rights and the rights, safety and property of others.
If you do not provide information marked as required, we may not be able to process your request, application, registration or membership.
When we share information
We may disclose personal information where reasonably necessary for the purposes above to:
- Ryujin Labs personnel, contractors and professional advisers;
- companies, founders or teams involved in an opportunity you have asked us to consider you for;
- technology providers that support website hosting, content management, databases, email, security, analytics and business operations;
- event and registration providers, including Eventbrite, where you register for or attend an event;
- partners helping deliver a program or event, where appropriate and made clear to you;
- government bodies, regulators, courts or law-enforcement agencies where required or authorised by law; and
- another organisation in connection with a proposed or completed restructure, merger, acquisition or transfer of our operations, subject to appropriate confidentiality arrangements.
We do not sell personal information.
Service providers and overseas processing
We use third-party services to operate the website and communicate with you. These may include Vercel for website hosting, Payload for content and member data, Neobleu Email and other email providers for communications, Eventbrite for event registration, Google Maps for the map on our contact page (Google may set its own cookies when the map loads), Microsoft services for business communications, and security or analytics providers enabled on the site.
Some providers may store or process information outside Australia, including in the United States and other countries where those providers or their subprocessors operate. Privacy protections in those countries may differ from Australian law. We take reasonable steps appropriate to the circumstances when selecting and working with providers that handle personal information.
When you follow a link to an external service, that service's privacy policy also applies to its handling of your information.
Cookies and website data
Our website may use essential cookies and similar technologies to provide functionality, remember preferences, maintain security and understand website performance. You can control cookies through your browser settings, although disabling essential cookies may affect how the site works.
We may update the website's measurement tools from time to time. We will not describe a tool in this policy as active unless it is used on the site.
Direct communications
We only send newsletter or promotional communications where you have requested them or where otherwise permitted by law. You can unsubscribe using the link in an email or by contacting us. We may still send service messages that are necessary for an application, account, event or other interaction you initiated.
How we protect and retain information
We use administrative, technical and physical safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of online transmission or storage is completely secure.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, our operational needs, and applicable legal or record-keeping obligations. We then take reasonable steps to delete, destroy or de-identify it.
Access and correction
You may ask for access to personal information we hold about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected. Contact us at hello@ryujinlabs.org. We may need to verify your identity before acting on a request.
In some circumstances the law permits us to refuse access or correction. If that happens, we will explain the reason where required.
Privacy complaints
If you have a privacy concern, email hello@ryujinlabs.org with enough information for us to understand the issue. We will acknowledge and investigate the complaint and aim to respond within 30 days.
If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner. Information about making a privacy complaint is available at oaic.gov.au/privacy/privacy-complaints.
Children
Our website and programs are primarily intended for adults. If we need to collect personal information from a person under 18, we will take additional steps appropriate to the circumstances, which may include seeking consent from a parent or guardian.
Changes to this policy
We may update this policy as our services, technology or legal obligations change. The current version will be published on this page with its effective date.
Contact us
Ryujin Labs
Level 3, 4 Mort Street
Canberra ACT 2601 Australia
Email: hello@ryujinlabs.org
Phone: (02) 6145 2808
